Tom Carper: “It gives more interactiveness as opposed to even a letter or a form in the mail.”

To have vacancies that may be not just months, but in some cases years to that have been filled, that justice delayed is justice denied.

I think the greatest way that the Commission can have an impact on that is probably through our rate-making authority.

We are better off when we hear community concerns at the beginning of the process rather than at the end.

We help make the rules for the country, and we do not do this by ourselves.