08/01/2011
https://www.congress.gov...
"Something you just said. A question I often ask myself, even in government, who is our customer?"
"But, rather than say we are going to close post offices, what we have done is say if there are 13,000 post offices with economic challenges, why do we not give the communities a menu of options?"
"Its continued vitality is an important part of our efforts to get the economy moving again."
"I think we have come to a pretty good place. And a lot of people have worked on this."