Tom Carper: “You can only improve what you are measuring. You have to inspect what you expect.”

We are better off when we hear community concerns at the beginning of the process rather than at the end.

I think the greatest way that the Commission can have an impact on that is probably through our rate-making authority.

To have vacancies that may be not just months, but in some cases years to that have been filled, that justice delayed is justice denied.

We will do it again. Maybe the next time we will actually make it to Columbia.