Tom Carper: “I think it is obvious that there are serious problems in the leadership of the Commission--in the chairman's office--and…”

I am the last Vietnam Veteran serving in the U.S. Senate, and kind of relates to my great affection and interest in the postal issues.

Public engagement can build trust, it can increase public buy-in, can help resolve issues, can help prevent litigation, and ultimately it can save time and money.

We are better off when we hear community concerns at the beginning of the process rather than at the end.

I think the greatest way that the Commission can have an impact on that is probably through our rate-making authority.