Tom Carper: “If we want to incentivize people to be whistleblowers, why don't we at least try to protect them?”

Public engagement can build trust, it can increase public buy-in, can help resolve issues, can help prevent litigation, and ultimately it can save time and money.

I think the greatest way that the Commission can have an impact on that is probably through our rate-making authority.

We are better off when we hear community concerns at the beginning of the process rather than at the end.

I felt forever that there's actually revenues opportunities for the Postal Service through vote by mail.