04/11/2011
https://www.congress.gov...
"We turned to Massachusetts, the one State that actually tried to address this issue."
"Can we do better at this? You bet we could. And we will."
"But we are not allowing you to make the kind of progress that you ought to be able to make."
"But it galls the hell out of me to know that people call the IRS and they have to wait forever to get somebody on the line."