Tom Carper actually said...

"Eighty percent of the costs of the Postal Service is people."

"We want to be fair, but we also want--it is tough love. It is like a tough love situation. I think we need to be tough. We need to provide the example."

"We have a tendency around here to focus on addressing symptoms rather than addressing underlying... cause of disease."

"I would ask you, Mr. Wise, I am going to ask you to walk us through why we have this incentive, I think a misincentive, disincentive?"