Your projection, given the significant reduction in your workforce, for this taxpaying season is that less than half the callers seeking advice and assistance, answers to tax questions will ever succeed in having their calls answered, and there is an average wait time of 33 minutes.
Chris Coons: “Your projection, given the significant reduction in your workforce, for this taxpaying season is that less than half the…”
On the recordMarch 2, 2015
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congress.govEditor's note · Context
Coons highlights concerns about IRS call response rates and wait times.
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