David Shulkin: “It is one thing if you read the law and it says you have to go to that. OK, well then, Congress, you have to go fix…”

I think the way the findings were used -- were used in a political way. Not by the inspector general, but by the political appointees within V.A.

The VISN model was put in place close to 20 years ago, a very innovative model that has served VA well.

This is a tough job for anybody to do. What the successful secretary needs to do is to build a team around them because this is bigger than any one person, and to work very collaboratively with veteran service organizations and Congress.

VA OIG reports 'must be accurate,' 'must be fair,' and 'must be objective.' This report is none of those things.