David Shulkin: “And we really, really appreciate you reauthorizing that program such that our veterans in the most rural part of our…”

But like any business, the times change, the needs change and it's time for us to look at how we operate our networks differently to get the type of accountability that's needed to make sure we don't see the failures that we saw here in…

We just have to do more.

This is a tough job for anybody to do. What the successful secretary needs to do is to build a team around them because this is bigger than any one person, and to work very collaboratively with veteran service organizations and Congress.

I received a phone call saying that the President wanted to make a change, and that's certainly his prerogative to do that, and that's what happened.