David Shulkin: “Telehealth, as many people may not know, the VA is the largest user of telehealth.”

Slowing down and pausing to see what the consequences are, even if they are unintended consequences, is important to do.

This is a tough job for anybody to do. What the successful secretary needs to do is to build a team around them because this is bigger than any one person, and to work very collaboratively with veteran service organizations and Congress.

I received a phone call saying that the President wanted to make a change, and that's certainly his prerogative to do that, and that's what happened.

I wasn't willing to do that. I don't think that's the right thing for veterans and I stood up against them.