David Shulkin: “Ask the veterans what they think of the services that they are getting.”

The VISN model was put in place close to 20 years ago, a very innovative model that has served VA well.

We just have to do more.

This is a tough job for anybody to do. What the successful secretary needs to do is to build a team around them because this is bigger than any one person, and to work very collaboratively with veteran service organizations and Congress.

But like any business, the times change, the needs change and it's time for us to look at how we operate our networks differently to get the type of accountability that's needed to make sure we don't see the failures that we saw here in…