David Shulkin: “It is a broken process. It will not get better without your help, and we certainly hope that you and your colleagues…”

I think the way the findings were used -- were used in a political way. Not by the inspector general, but by the political appointees within V.A.

VA OIG reports 'must be accurate,' 'must be fair,' and 'must be objective.' This report is none of those things.

Slowing down and pausing to see what the consequences are, even if they are unintended consequences, is important to do.

I came to Washington with the commitment to make our system work better for veterans. That's the commitment that I went to work every day. I continue to feel strongly about that. There was no reason why I would resign.