David Shulkin: “I do not support any policy that will hurt veterans or their families.”

I think the way the findings were used -- were used in a political way. Not by the inspector general, but by the political appointees within V.A.

But like any business, the times change, the needs change and it's time for us to look at how we operate our networks differently to get the type of accountability that's needed to make sure we don't see the failures that we saw here in…

The VISN model was put in place close to 20 years ago, a very innovative model that has served VA well.

I received a phone call saying that the President wanted to make a change, and that's certainly his prerogative to do that, and that's what happened.