David Shulkin: “I am very concerned about the claims processing part of your organization.”

VA OIG reports 'must be accurate,' 'must be fair,' and 'must be objective.' This report is none of those things.

I believe strongly, Anderson, that when it comes to V.A. and national security, we can't make this a political issue.

This is a tough job for anybody to do. What the successful secretary needs to do is to build a team around them because this is bigger than any one person, and to work very collaboratively with veteran service organizations and Congress.

Slowing down and pausing to see what the consequences are, even if they are unintended consequences, is important to do.