David Shulkin: “There is no doubt, our Vietnam veterans have waited way too long for us to bring this to resolution.”

But like any business, the times change, the needs change and it's time for us to look at how we operate our networks differently to get the type of accountability that's needed to make sure we don't see the failures that we saw here in…

I wasn't willing to do that. I don't think that's the right thing for veterans and I stood up against them.

Slowing down and pausing to see what the consequences are, even if they are unintended consequences, is important to do.

This is a tough job for anybody to do. What the successful secretary needs to do is to build a team around them because this is bigger than any one person, and to work very collaboratively with veteran service organizations and Congress.