David Shulkin: “We want to bring back the customer service piece.”

This is a tough job for anybody to do. What the successful secretary needs to do is to build a team around them because this is bigger than any one person, and to work very collaboratively with veteran service organizations and Congress.

Delays, as you know, can prevent a veteran who may be ready to confront addiction from actually seeking treatment.

We are putting the Veterans' needs first and the money follows.

I wasn't willing to do that. I don't think that's the right thing for veterans and I stood up against them.