On the recordMay 1, 2017
You are not just in the transportation business. You are in the customer service business, and we have seen some rather noteworthy and disturbing failures in the last few weeks.
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congress.govElizabeth Esty: “You are not just in the transportation business. You are in the customer service business, and we have seen some rather…”
Editor's note · Context
Elizabeth Esty highlights the importance of customer service in the airline industry amid recent failures.
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