Elizabeth Esty actually said...

Elderly veterans on fixed incomes who have just lost a life partner should not be receiving a letter from the VA that they owe a debt.

We have got a long way to go and I appreciate your assistance in joining us in those endeavors.

I would like to find ways for both, clarity, but respect in these letters that meets the letter of the law.

Language matters to people and I think it will feel different if those letters come out in a way that encourages.