Elizabeth Esty actually said...

I would like to find ways for both, clarity, but respect in these letters that meets the letter of the law.

Language matters to people and I think it will feel different if those letters come out in a way that encourages.

Several of you raised the point that if you notify any part of VA about a change in address, the entire agency should be aware of that.

Thank you very much. And I want to thank all of you for your testimony, again, in the spirit of trying to reduce the number of overpayments ...