Elizabeth Esty: “We need to figure out how to be responsible. And it is going to be a long transition.”

We should not expect our veterans to be experts in appeals law, Veterans Affairs regulations. That is not their job. It is our job to take care of them.

I want to make sure that VA is using RAMP to inform the new system, and not as a means to disguise a true size of the appeals backlog.

I want to thank the under secretary and his team for staying.

If they cannot see--the VSOs who are on the front line are unable to see the legacy claims, then we are not really getting the benefit--the promised benefits of this IT innovation.