I think we flagged a number of issues for better improvement and I hope you will come back to us with both, suggestions from the VSOs, but also requests from the VA about what needs to happen to align the incentives properly.
Esty emphasizes the need for improvements and alignment of incentives in veteran services.
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We should not expect our veterans to be experts in appeals law, Veterans Affairs regulations. That is not their job. It is our job to take care of them.
If they cannot see--the VSOs who are on the front line are unable to see the legacy claims, then we are not really getting the benefit--the promised benefits of this IT innovation.
Let me be clear. When the report on military sexual trauma came to my attention in August, I was disappointed and disturbed.
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