Elizabeth Esty: “You understand the high level of frustration here. And that is concern. I mean it is not frustration about our…”

We should not expect our veterans to be experts in appeals law, Veterans Affairs regulations. That is not their job. It is our job to take care of them.

I am strongly urging this big new class of freshmen Members of Congress, whether they serve on this Committee or not, to honor that commitment to our Nation's veterans.

I want to thank the under secretary and his team for staying.

If they cannot see--the VSOs who are on the front line are unable to see the legacy claims, then we are not really getting the benefit--the promised benefits of this IT innovation.