I think that there's a--we need a very drastic cultural change so that when that question is asked again it should be in the top three answers as to what our VA personnel are measured against.
Raul Ruiz: “I think that there's a--we need a very drastic cultural change so that when that question is asked again it should be in…”
On the recordJune 19, 2014
Source
congress.govEditor's note · Context
Ruiz calls for a cultural change in the VA to prioritize patient-centered care.
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