It is common sense. If you sign up online you should be able to cancel online, not have to go and wait on a telephone line for 20 minutes before you talk to somebody who can say, OK, and explain to them.
Mark Takano: “It is common sense. If you sign up online you should be able to cancel online, not have to go and wait on a telephone…”
On the recordJuly 24, 2019
Source
congress.govEditor's note · Context
Takano emphasizes the need for an easy online cancellation process.
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