04/08/2014
https://congress.gov...
"I think in today's hearing I leave compelled that the system appears to be broken."
"It is critical for VA to take responsibility for its failures and rise to the challenge to change and take immediate action to adopt effective pain management policies, protocols, and practices."
"VA's band aid approach to suppressing the symptoms of pain rather than treating the root causes must stop."
"We believe that access to a well-trained workforce grounded in the highest quality care and respect for veterans and their families is of paramount importance."