Jerry McNerney actually said...

"But you can hear our frustration in how long this is taking, and we just want to work together to get to the best result."

"However, I remain concerned that, again, some of the VA's efforts move forward without direction, like a rudderless rowboat."

"I hope to hear testimony that responds and reflects the VA's solemn duty to deliver its benefits mission using world class 21st century inputs that focus on veterans instead of the processes."

"Thank you again, Mr. Chairman. And I want to thank you guys. This is a tough business."