Jerry McNerney actually said...

"However, I remain concerned that, again, some of the VA's efforts move forward without direction, like a rudderless rowboat."

"I hope to hear testimony that responds and reflects the VA's solemn duty to deliver its benefits mission using world class 21st century inputs that focus on veterans instead of the processes."

"Thank you again, Mr. Chairman. And I want to thank you guys. This is a tough business."

"We need to get this right so that no claims are languishing and the veterans and their families and survivors get the benefits that they have earned and deserve without delay."