Jackie Speier: “A doctor's office. I am about to tell a story about a nursing home. Here is a patient in a nursing home who gets…”

“A doctor's office. I am about to tell a story about a nursing home. Here is a patient in a nursing home who gets violated, and then there is this arbitration clause that prevents any kind of relief for that particular person who was a client at the nursing home. So it really does impact virtually every aspect or every contract you sign. Every app that you sign up for probably has an arbitration clause.”