12/06/2017
https://congress.gov...
"If we don't measure, if we don't have things that show, if we are not doing what the GAO says, if we don't have our own parameters and criteria and things that we intend to make, we are not going to g..."
"So we are going to change the system, so it is responsive to the families, because words don't have any weight unless they are followed up with actions."
"I was also taken by one of the comments that they will, quote, 'wait you out,' because they know you are a military family."
"We are going to have all of you come back every 3 months to give us a briefing."