02/21/2012
https://congress.gov...
"Why would we cut customer service and redeploy those dollars elsewhere?"
"I continue to be impressed by the caliber of the workforce and their dedication to the mission."
"My concern is you are the Commissioner of the IRS, for you to go out and start telling people that this is a tax break for tax cheats is a very dangerous phrase."
"That just doesn't make sense in the real world."