Mark Kelly actually said...

You get that bill from the government that says you owe us $74,000 because we overpaid you, that is one hell of a note to get in the mail.

I have a gal that has been in a wheelchair because a drunk driver hit her, she just got tagged with a $74,000 overpayment.

You can't do that, though, as the head of the agency, if it is about improving morale.

Why would we cut customer service and redeploy those dollars elsewhere?