06/12/2023
https://www.congress.gov...
"Southwest Airlines is one of the largest airlines serving my home State of Arizona."
"Many Americans who wanted to celebrate the holidays on vacation in Arizona couldn't make it there."
"According to your website, Southwest, has committed to, 'reimbursing reasonable expenses incurred as a result of disruption, including meals, hotel accommodations, and alternate transportation.'"
"Yet the calls I am getting to my office say that when folks are receiving these payments, the payments are being labeled as settlements instead of reimbursements."