10/21/1995
https://www.presidency.ucsb.edu...
"Abuse or bullying or callousness by officials of our Government are unacceptable whenever and wherever they occur."
"The IRS should be above reproach."
"It is the right way to reform the agency."
"Every taxpayer... will have a tax collection agency that is reinvented so that it serves its customers and taxpayers every bit as well as the best private companies serve their customers."