Mark Begich actually said...

"There's always room for improvement."

"It just seems that there's an opportunity here."

"I'm just a big fan of encouraging because we have--it's no criticism to the VA; it's a criticism to kind of our bureaucracy of how we do business."

"Is it because they have to go to Alaska or is it because of the cost, or that the income is not as great as they could get doing it elsewhere, or it's a family--what's the draw here?"