Mark Begich actually said...

"Have you at any point in the last 3 or 4 years--I think this was a 4-year study--have any folks that you do business with been canceled in the sense of outpatient care?"

"I know customer satisfaction."

"I would love to see annual numbers for the last few years, a trend line of what that looks like in some of those categories."

"Many medical center directors justify the increased use of costly fee basis care in recent years as the only means of providing care to veterans in a timely manner."