Mark Begich actually said...

If the system is so cumbersome--which it is--that I need to have that kind of help, then there's something wrong with the system.

Do you have a high turnover rate that is caused by some factor that's explainable?

That's something that we can obviously, from our office, too, follow up to see if Alaska has...

It's better to find those ideas, see where we can improve, recognize criticism is not a negative, but it's a positive to improve a system.