Thomas R. Carper: “We have been doing this experiment now for a couple of years.”

I think the greatest way that the Commission can have an impact on that is probably through our rate-making authority.

I would say there is a lesson here for both of us, and one of those is to make clear I am always ready to take your calls, your meeting, whatever you want and engage.

Public engagement can build trust, it can increase public buy-in, can help resolve issues, can help prevent litigation, and ultimately it can save time and money.

We are better off when we hear community concerns at the beginning of the process rather than at the end.