Robert Wilkie: “Customer service is the prime directive. When an American veteran comes to VA it is not up to him to employ a team of…”

What choice means is giving those veterans and their family caregivers the opportunity to engage with VA any time of the day.

the time for excuses is over.

If we believe in the concept of the total force, then it should be much easier for a servicemember to move amongst Guard, Active, and Reserve components.

my commitment to you, when I had my confirmation hearing, was that the dignity of all servicemembers is paramount in anything that I do