Richard Cordray: “I believe that the Bureau's short history has only made the case for reform even more compelling.”

[a]rbitration clauses, as they are used today both in the field of consumer finance and more generally, often have been deliberately designed to block Americans from effective means of vindicating their rights.

The changes that are being made here that the Secretary announced...are going to result in the numbers of people receiving public service loan forgiveness...into the tens of thousands.

To have a place to turn to, to come to this Consumer Bureau, to say the complaint in their own voice, and to make sure we will work with the company to try to get it fixed and they can get relief in many instances, that is really important…

The fastest growing segment of student loan borrowers is actually older Americans.