Richard Cordray: “We are listening. If you have already come forward to share your concerns, know that you are not alone.”

If we're not getting value for that money, we should not be spending it.

We had known about these types of problems from our own sources, but if any institution feels that they can divide and conquer among the regulators, they should know that that is a mistake.

[a]rbitration clauses, as they are used today both in the field of consumer finance and more generally, often have been deliberately designed to block Americans from effective means of vindicating their rights.

Anything that is attempting or seeking to compromise our independence will make it harder for us to do our job.