Eric Shinseki: “The President-elect charged me to ensure that Veterans receive the benefits and services they earned.”

I expect our employees to provide the highest quality, safest care we can provide.

I do not think any veteran, whatever the condition, should have to wait that long in any of our facilities, whether it is an emergency room or a clinic.

Trust is an important aspect of everything we do here, and it has been in my previous life, as well.

This is not a once and done, or whenever we have a crisis, we do. This is an ongoing set of looks at ourselves.