07/30/2012
https://www.congress.gov...
"I think our focus as we move forward has to be on gross premiums."
"Today only 11 cents of every health care dollar is paid for directly by the patient; 89 percent is either paid by government or insurance, the third-party payer."
"We finally had to write some letters, threaten to make those things public before I got this information."
"The truth of the matter is we either spend money on CSRs to stabilize the market or we will spend money on the increased premiums the insurance companies will charge."