Ron Johnson actually said...

"We finally had to write some letters, threaten to make those things public before I got this information."

"I think our focus as we move forward has to be on gross premiums."

"I think there are a lot of other charts we need to look at if we are really going to get our arms around this issue."

"The truth of the matter is we either spend money on CSRs to stabilize the market or we will spend money on the increased premiums the insurance companies will charge."