03/19/2018
https://congress.gov...
"But you are aware that Mark Brown... called FedLoan's performance 'wholly unacceptable' in an April 2019 letter to the company?"
"I do think it is unfortunate that the CEO of the Pennsylvania Higher Education Assistance Agency... is not here."
"It was a promise, it was a contract, people followed the rules and then at the end of the game, they were told that they didn't qualify."
"the fact that these warnings were even issued I think shows serious malfeasance at FedLoan."