04/27/2022
https://congress.gov...
"It was a promise, it was a contract, people followed the rules and then at the end of the game, they were told that they didn't qualify."
"But you are aware that Mark Brown, the head of the Education Department's Office of Federal Student Aid, called FedLoan's performance 'wholly unacceptable' in an April 2019 letter to the company?"
"I do think it is unfortunate that the CEO of the Pennsylvania Higher Education Assistance Agency... is not here."
"You realize that is a less than 1 percent approval rate, correct?"