04/10/2013
https://www.congress.gov...
"We still have a lot of work to do, because I think the veterans often see that when they go to file a claim, the deck is stacked against them."
"The problem begins in DOD where women--particularly, but also some men who are in combat--experience their records being notoriously incomplete or vague."
"I am frequently reminded that a lot of veterans see the VA as their adversary, not as an advocate."
"One piece of paper lost, one piece of evidence, is too many."