07/21/2009
https://www.congress.gov...
"I have always said that we need a VA Secretary who will be honest about what our veterans need and have the backbone to stand up and ask for it."
"We want it not to be business as usual. We want to not hear just about a bureaucracy, but about a people organization."
"Telling the truth about the needs is part of what builds confidence in veterans."
"I think we all agree with that and look forward to seeing you implement a real change of culture and heart."