03/17/2009
https://www.congress.gov...
"The problem begins in DOD where women--particularly, but also some men who are in combat--experience their records being notoriously incomplete or vague."
"I am frequently reminded that a lot of veterans see the VA as their adversary, not as an advocate."
"One piece of paper lost, one piece of evidence, is too many."
"One of the things I hear from veterans all the time is that their paperwork is lost."