02/20/2008
https://transcripts.cnn.com...
"You need to ask yourselves as providers: Are you prioritizing those shareholder profits over the basic needs of consumers?"
"European consumers have far more robust consumer protections than we do in the United States, and we don't understand why that should be."
"If you want us to legislate that, we will, because we're not going to run into the same situation."
"I just feel like the airlines are basically leaving too much of this to interpretation at the gate level."